by Susanna Weiss
Allan Lokos tells of an extraordinary experience of the power of truly listening to another in his article about Skillful Speech in Tricycle Magazine. Briefly, the deep listening of a sangha was such a great comfort to a young woman who was recently widowed that she chose to drop all her other support groups. This was because in the sangha she found what she needed to begin to heal. It stunned the group to hear her announce this, as they were using the time-honored practice of simply listening as she spoke of her grief–no comforting words, no hugs, no tissues passed, just fully and completely honoring her with deep listening. While they had felt rather inadequate, this powerful practice turned out to be the deepest comfort for the grieving woman.
While our impulse is often to help and fix and actively comfort someone in emotional pain, I wonder how much of the way we do that is about us, and not the person who is hurting. I think that always beginning with that practice of deeply listening will lead to us finding the best possible way to help. To listen without judgment, without forming an answer in our minds, without figuring out what we’re going to say next is not a usual skill. I rarely truly listen to someone that way, even if I manage not to interrupt. Sometimes, as happened in the sangha, that total presence is enough. It is healing, it is honoring, it is an amazing gift to offer to someone.
And if and when they need something more, we are more likely to offer them what they need, not what we want to give. We can bypass our own discomfort which almost always arises when confronted with another’s suffering, and give them what they need, not what we want to express. We’ll sense if they need a hug, or not. We’ll understand if they just want to cry, or talk about it. We’ll feel if they want comforting, soothing words, or just the space to let out their sorrow.
Deborah Tannen, a professor of linguistics who writes about the way we talk to one another, brings up the differences that often surface in men and women. A man had told Dr. Tannen about spending the day with a male friend going through a painful divorce. When he came home, his wife asked how the friend was doing. When he replied, “I don’t know, we didn’t talk about it.” she chastised him. His friend must have needed to talk about the feelings he was experiencing about the divorce.
But his friend was indeed helped by his presence. It would have felt intrusive and “fake”, even condescending, for him to push the issue. Their time together, sharing what they usually did, was comforting and felt supportive and caring. The wife was used to a different style of grieving and comforting, and to force that style upon the two “buddies” would not have been the most helpful way, even with the best of intentions.
The Vietnamese Zen Buddhist monk Thich Nhat Hanh says that the greatest gift we can offer another is the gift of our presence. If we have the courage and strength to do that, we are certainly on the right path to being the best help we can be to someone in need.

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